Simple Strategies for Up-selling Your Services
Who will benefit from this Module?
Salon/Spa owners, their team members and the clients will all benefit from this module as it lays out the simple process of suggesting appropriate, beneficial and desirable treatments to clients.
Everyone involved will benefit from the implementation of the information gained in this module.
This module includes all the information required to implement an up-selling strategy in your salon or spa.
Information segments include:
Why you should focus on having an up-selling strategy in your business and the dramatic financial benefits it can bring.
The 5 Secrets to Up-selling Success
An in-depth look at the 5 Strategies you need to implement to making up-selling part of your everyday process.
Overcoming Employee Resistance to Selling
No matter how enthusiastic a business owner may be about introducing this process, if the team members are not on-board with the process, it won't be successful. This segment explains how to 'sell it' to them successfully and overcome their fear of selling.
Overcoming the Major Obstacles
In this segment, I lay out the major obstacles (and their solutions) salon and spa owners face when trying to get their team members to up-sell services.
How to Conduct Effective Team Training for Up-selling
This includes a step-by-step guide on how to run a successful team meeting on the topic of up-selling. It includes points for before, during and after the meeting to maximise the results as well as key success tips.
Goal setting is a key component of making sure your new process actually produces results. It covers all the steps you need to take when setting productive goals and has an accompanying Template to help you put your goals on paper.
Your Leadership Role
Your actions speak volumes to your team members. This segment looks at how 'what you do' and not 'what you say' will make every bit of difference to the outcome.
Read more in the module...
Total pages: 33
Included Resources in Editable Word Format
Your module is accompanied by a Resources Booklet. In this booklet you will find:
1. Form - Weekly Goal Setting Template by Day
2. Worksheet - Master Template - Complementary Services List
3. Worksheet - Team Member's Brainstorming
4. Sample Script - In-salon Sales
5. Sample Script - Booking Sales
Form, Worksheets & Sample Scripts: 5
Module - Simple Strategies for Up-selling Your Services (downloadable)
Resources Booklet - Simple Strategies for Upselling Your Services (downloadable & editable)