Course Description

Rebooking...Made Easy

This Module contains: 1 26-page Information Module in PDF, 1 Resources Booklet in Word & 4 Videos


Who will benefit from this Module?

Given that rebooking clients is the fastest and easiest way to fill your appointment column, this module should be of great interest to all salon and spa owners who want to retain key clients and improve revenue.

Module Introduction

For most of us, it’s simply human nature to resist going the ‘extra mile’ for someone else.  If we feel we don’t have to, or can’t see how we can benefit personally, chances are we won’t go there.

That’s probably how your team members see the rebooking process; just something extra that they have to find the time to do that normally results in zero recognition or reward and will only benefit the salon (read that as the boss).

 No wonder they resist the risk of being rebuffed by their clients just to make the boss happier.  But rebooking clients has many more benefits than just putting more money into the salon’s cash drawer.

Read more in the module...

Overview

Implementing successful rebooking strategies into your salon will not only increase your client retention but will also positively impact on your revenue.

This module outlines what you need to do to successfully implement this powerful business strategy in your salon.

This module includes a PDF Document outlining:

  • Why Rebook?
  • The Key Benefits of Rebooking
    • 4 key benefits for your clients.
    • 4 key benefits for your salon.
    • 6 key benefits for your team members.
  • Getting Your Team Members Onboard With Rebooking
  • Team Training Sessions
  • 3 Simple Steps to Rebooking Success.


Total printable pages: 26


Included resources in editable Word format are:

  1. Team Training - Compliments Worksheet
  2. Team Training - Suggested Rebooking Statements
  3. Team Training - Rebooking Script Sample
  4. Team Training - Rebooking Role-play Worksheet


Scripts & Templates: 4

Videos: 4


Salon & Spa Profit Coach

Pam Stellema

As well as copywriting for this amazing industry (SalonSpaCopywriter), I’ve been a salon owner, business coach (SalonSavy), mentor and advisor to Australian and international salon & spa owners, as well as industry suppliers. Before that, I did a stint as Freddo Frog, spent time writing computer code, ran a roadhouse and worked in my mother’s dress shop! But getting back to the important stuff…I opened my first salon in Brisbane which was a huge success and then worked with my husband for a few years in his business learning how to be a profitable uber-boss. I then bounced back into the beauty industry with a second, hugely successful salon on the beautiful Gold Coast. Finally, I sold up my salon and have since mentored hundreds of salon owners, before adding industry-specific copywriting to my repertoire. During this time, I’ve written and published my book 3 1/2 Secrets to Salon Success, which is all about helping salon owners focus on the important, profit-generating aspects of their business. I’ve also written bucket-loads of business articles for industry magazines, in excess of 100 business blog articles, over 30 coaching modules for salon and spa owners and a few more e-books. Now, I'm creating online courses to help salon and spa owners just like you to help bypass the disasters and become a super-successful salonpreneur instead.

Course curriculum

  • 1

    A little information from Pam before you get started.

  • 2

    Module - Rebooking Made Easy

    • Module - Rebooking Made Easy (downloadable)
  • 3

    Resources Booklet - Rebooking Made Easy

    • Resources Booklet - Rebooking Made Easy (downloadable & editable)
  • 4

    Videos - Rebooking Made Easy

    • Rebooking Made Easy - Video 1 - 9:23min

    • Rebooking Made Easy - Video 2 - 6:55min

    • Rebooking Made Easy - Video 3 - 8:19min

    • Rebooking Made Easy - Video 4 - 2:46min

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